ServiceNow Training
ServiceNow is a cloud-based software primarily created for workflow and
Process automation according to ITIL principles. However, it is very convenient and also
Can be used for other purposes. The company ServiceNow is based in the United States
Founded in 2004 by Fred Ludie. It names its variants in a distinctive manner. They named it
Versions based on major cities of the world. The latest version of ServiceNow
Orlando.
ServiceNow Training in Hyderabad has several ready-to-use solutions, workflows and products
The company can develop customized applications and modules
Utilize existing tools and ServiceNow scripting to adjust to business requirements.
Service Services Now
Several of ServiceNow's most significant and popular services
Explained below:
IT service management
The primary application of ServiceNow is as a ticketing system for managing occurrences, issues, and changes.
It contains numerous sophisticated features, analytics, and insights that affect delivery time
of IT.
HR management
Almost all HR delivery services, including leave management, are available through ServiceNow.
Timesheet management, employee document management, new onboarding
Management, Performance Management etc.
IT asset management
We can manage our hardware and software assets with ServiceNow and reduce costs
Increase efficiency. Features like license management and warranty are available in ServiceNow
CI management, advanced reporting and analytics etc.
Finance operation management
ServiceNow automates financial processes and ends all finance-related activities
processes.
ServiceNow IT also provides services for businesses in addition to the aforementioned products and services.
Management, security operations, virtual chat bots etc.
ServiceNow is built using a Tomcat web server running on Java and Linux. Although
Develop new modules and applications in the service now with JavaScript knowledge
enough
A set of databases, apps, virtual machines, and libraries are created as a ServiceNow instance.
a collection of people working together to fulfill a certain customer's needs. Serve now
A multi-instance architecture is used to build the customer instance.
Here, it's crucial to keep in mind that every customer has a different customized
One or more applications and one or more different databases running on shared hardware resources. The
Customer data is encrypted and therefore, completely secure. expansion of
ServiceNow is very flexible and can even be deployed in a private cloud.
ServiceNow also offers a developer instance, Community Edition, for free.
ServiceNow automates financial processes and ends all finance-related activities. To promote ServiceNow and its use, the ServiceNow Developer Instance was introduced.
Resources should be made available so that programmers and administrators can
Customize applications in ServiceNow.
ServiceNow User Interface (UI)
The parts that make up the ServiceNow user interface (UI) are predefined. The interface is very nice
Adaptable and flexible to changing company needs.
The following provides an explanation of each UI component.
Banner frame
Logo, configuration settings, user profile, global search bar, and option are all included in the banner frame.
Right sidebar conversation and help buttons.
Application Navigator
We may browse through all programs and modules under Applications using the application explorer. Application or module names can be entered in the navigation
Filter and Service Now will automatically show us all matching applications and modules.
For example, "incident" is an application currently in service and "create new" is a module
We can make a new event utilizing that underneath and utilizing that. Similarly, "open" is another module
All open incidents are listed inside the Incident application.
By selecting the star next to an application or module in ServiceNow, you may add it to your favorites list. It makes using our favorite programmes or modules a breeze
Easily.
Sidebar
Sidebar is not provided by default. It is activated by the user from the banner frame.
A sidebar displays conversations or help options. Using
We can communicate with other colleagues and view the chat history using the conversation tool.
The Help option allows us to suggest added support articles
Managers.
Content frame
The Content Frame is the central part of the Servicenow portal, which lists all the content
Applications and modules. A central menu of applications is also available.
are important from an administrative point of view. Below, are samples of
The open module's content is shown in the content frame, along with the centered menu
Incident application.
Service Now - Fundamentals
Let's take it a step further and look at some of the features of ServiceNow
