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The Salesforce Certified Sales Cloud Consultant exam is designed for consultants who have experience implementing Sales Cloud solutions in a customer-facing role. The Salesforce Certified Sales Cloud Consultant is able to successfully design and implement Sales Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. 

 

A Salesforce Certified Sales Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. The consultant has experience designing solutions that optimize Sales Cloud functionality and can lead the implementation of these solutions within a customer organization. The consultant has both industry experience and expertise in Salesforce applications, including the knowledge needed to implement multiple applications in common customer scenarios.

 

Read on for details about the Salesforce Certified Sales Cloud Consultant exam.

Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions

Time allotted to complete the exam: 105 minutes

Passing score: 62%

Registration fee: USD 200, plus applicable taxes as required per local law

Retake fee: USD 100, plus applicable taxes as required per local law

Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.

Prerequisite: Salesforce Administrator credential

 

The Salesforce Certified Sales Cloud Consultant exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Sales Cloud solutions and have demonstrated the application of each of the features/functions below.

 

1.Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications.

Which solution should a consultant recommend for this scenario?

A. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.

B. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.

C. Define a workflow rule and email task that is triggered when key fields are updated to new values.

D. Configure the individual Salesforce for Outlook email settings to control notification frequency.

Answer: B

 

2.Cloud Kicks want to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly.

Which solution should the Consultant recommend to meet Cloud Kicks needs?

A. Enable schedules on the Product Object

B. Configure the use of contracts with a lookup to the Opportunity object

C. Configure the use of assets with a lookup to the opportunity object

D. Enable schedules on the Opportunity object

Answer: A

 

3.Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database.

What should a Consultant recommend to meet this requirement?

A. Use a custom External ID field and map this to the original record ID value

B. Use the standard External ID field and map this to the original record ID value.

C. Use a custom field named External ID and map this to the current record ID value.

D. Use the standard External ID field and map this to the current record ID value.

Answer: A

 

4.Cloud Kicks has been late for every deadline and has missed several meetings.

What should the Consultant recommend to the Cloud Kicks project manager to get the project back on track?

A. Revisit the communication plan and set up more frequent touch points with the customer.

B. Write a solution design and get sign-off so the build phase can start.

C. Ask what the customer would like the solution to be and demo it to them at the end of the build phase.

D. Setup Requirements Workshop and get sign-off

Answer: A

 

5.The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.

What should be recommended?

A. Schedule a custom forecast report to run weekly and store the results in a custom report folder.

B. Create a reporting snapshot to run daily and store the results in a custom object.

C. Create a reporting snapshot to run weekly and store the results in a custom object.

D. Schedule a custom forecast report to run daily and store the results in a custom report folder.

Answer: C

 

6.Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.

What solution should the consultant recommend?

A. Customer Community

B. Force.com Sites

C. Salesforce1 Sites

D. Site.com

Answer: D