The HP printer users may be facing some technical errors related to the software or the hardware on your machine on a regular basis. The introduction to HP support assistant is a software that all the HP computer and laptop users can make use of. They will help you in ensuring that the technical faults are not faced by any users while they use their HP device. HP support assistant is a useful software, but like every other technology show errors, errors in HP devices too can occur, thereby disrupting the user experience. The users are thus suggested to install the HP support assistants on their machines to get rid of their issues.
In this blog post, we are providing you with very basic and easy steps that will help you to fix the HP support assistant errors.
The reason behind my HP support assistant not working issue?
The assistant software of HP support is a very effective and trustworthy one and helps to fix the HP device’s problems. It is very common for technical issues to occur anytime even without notice. There are possibly many reasons why the software is not working. We recommend you go through these steps and find the actual reasons behind the problem you are facing:
An old version of HP support assistant and not the updated one.
Software and drivers that are outdated.
Firewall and antivirus software is enabled.
You now have the idea of the causes that lead to this issue and you can now go to the next step to know about the basic guidelines to troubleshoot this issue.
Step by step guide to troubleshoot the HP support assistant not working issue
1. Install the newest version of HP support assistant
If you already have the HP support assistant downloaded on your devices and it is not working, you need to install the newest version of it. Before installing the urrent version, make sure to uninstall the old and previous one. You can then jump to the next step and look for the newest version available. Run the installed file on your machine after you are done installing it. Finally, restart your computer.
Uninstall your HP support assistant using the following steps:
Click on the ” Windows + R” button.
The run box appears on the screen. Now, type “Control”.
Then, click on the “Ok” button.
Navigate to the ” programs” from the control panel menu.
Press the ” program and features” option.
Here, you see a list of all the applications that have been installed on your machine.
In the provided list, you will see the HP support assistant, click on this option.
Go on to the next step with the instructions provided so as to uninstall the HP support assistant on your machine.
After the software has been successfully uninstalled from your computer, jump and go to the file explorer.
Now, you will have to search for “C:\Program Files (X86)\Hewlett Packard\” to navigate the location.
Delete the ” HP support framework”.
The previously downloaded installer needs to be run.
Then, launch the HP support assistant.
In the about section, look for the latest version.
Check for the pending updates on your computer and install them.
We hope that after you have followed the basic steps, you will successfully be able to uninstall the HP support assistant and then reinstall it on your device.
2. Update the drivers and software
One of the major reasons for the cause of HP support assistant working issue is the presence of software or drivers that of an old version. To overcome and fix this problem, the drivers of the software need to be updated as soon as possible. You are required to go to the official HP website. From there, go to the “HP Care” product page and install the latest version.
Here, the details of your HP laptop you are using needs to be entered for installing the latest updates for drivers. After all the proper details have been provided, look for the available updates and install them on your device by following a set of steps. The HP support assistant upgrade option on that web site needs to be installed on your computer. Finally, you will have to restart your machine so that the changes are applied successfully.
3. Go to the official website of HP
You are required to type in the model number details of the one in use. After entering the necessary details, the available updates will now be visible to you.
Install the updates on your computer.
You need to restart your system after you have completed the successful procedure of installing in order to save the changes you made.
4. Disable the Firewall and antivirus software
If you have an enabled Firewall or antivirus, you might not be able to get the correct HP support assistant. Therefore, we suggest you to disable the already installed antivirus or firewall software on your system to successfully troubleshoot the error. This may be of great help to fix your error.
Concluding words
The HP support assistant is helpful software for helping you resolve any issues with HP desktops or laptops. But there are times when you are not able to fix your issues even after following the procedure given in the above blog post, you are then free to contact the HP support assistant from your mobile at any time of the day.
