Your office staff is preoccupied with patients in the waiting room and clinic. Employees aren't showing up for work. The phones are ringing nonstop and are not being answered promptly. Other callers are on hold for long periods of time. Although having your calls redirected to a medical call centre may appear to be a nuisance to patients, there are times when using a Call center for doctors offices may benefit both your office and your patients. Call centre services route patient calls and messages to an off-site operator, who filters the call before forwarding it to your clinic. This has enormous advantages in terms of improving employee productivity and, unexpectedly, patient happiness.
Source - https://www.londontime.co/do-you-know-the-importance-of-24x7-call-center-for-your-business/
https://uconnect.ae/read-blog/143126
https://anotepad.com/notes/c528rt78