For telecom infrastructure suppliers and operators, oss and bss services, are critical enablers in addressing the expectations of this networked society. Telecommunication network/service and infrastructure providers’ roles have evolved from only providing access to being a vital element of a whole offering that requires the capacity to mix business, IT, and network skills to fulfill society’s expanding expectations.
It’s simple to envision a road to the future with the package of oss software telecom firms incorporating automation and the most efficient use of resources. As a result, customer attrition is reduced, CSRs can do more, and the workforce is less strained. Advanced analytics inside these systems enable everyone to be more proactive, from those answering service calls to those in the field. Consequently, telecom businesses’ operations will improve, and their footprints will expand.
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