Need to move office or decided to move to a new apartment? Then without the services of a reliable transportation company you can not do without. Despite the large number of companies providing such services, it is not easy to find really good helpers.
It often happens that believing in the spectacular flyers and flashy advertising, the customer is actually dissatisfied with the level of service. In this article we will tell what exactly you should pay attention to when choosing a moving company.
Problems that may arise
Choosing a transportation company, you should never forget about the human factor. According to experts, to the main problems that caused customers to be disappointed in their choice, can be allocated:
- Inattentive attitude of the manager of the company. Due to the inability to work with the customer or unwillingness to spend extra time on questions. Cars arrive at the wrong address or at the wrong time, the movers do not take the necessary tools for specific unloading and so on.
- A car arrives to order is not appropriate load capacity. As a result, or all of the items are not placed in the car, and you want to make another trip, or the car is too big. In both cases, you have to pay more.
- Employees try to make the price higher than it was advertised.
- The route of the car is not considered, and as a result the delivery is delayed through the fault of the moving company.
What is important to consider when choosing a transportation company
1) Try to forget about the advertising. Choose a company by real reviews.
2) Visit the site. Familiarize yourself with the fleet of the moving company. This information should be in the public domain, so that each customer can choose a vehicle for their requirements.
3) The level of the company is noticeable literally from the first call. Pay attention to how the manager communicates with you, how interested he is in you as a potential customer, and how confidently he answers all questions. Call several organizations for comparison, and you will notice the difference at once.
4) The representative of the company is required to understand all the intricacies of the transportation of goods. If you are interested, for example, how exactly the route or what options exist for loading oversized cargo, you must be explained everything in detail.
