BPOs don't appear out of nowhere. Building a successful business process outsourcing company takes years of experience. However, choosing the correct call center software is a critical component of a successful BPO.
The BPO software price varies depending on the model used by the company, whether hybrid, on-premises, or cloud. However, there are a few things to think about while selecting software:
1. Integrations must be considered; it must work with other aspects of your organisation, such as CRM, social media, and marketing tools, among others.
2. Verify that the call center software you select has the most up-to-date security features to protect your data. Customers should feel comfortable disclosing personal information over the phone or through other means of contact.
3. Call center software with automatic call distribution is required since it distributes the majority of customer calls in a systematic manner, allowing the call load to be controlled smoothly.
Another useful feature adopted by contact centers is SlashRTC's Automated Predictive Dialer, also known as an auto dialer, is a form of outbound dialer software that assists in the automatic dialling of a group of contacts. Depending on the call flow, you can play a greeting, request an IVR response, and more. Calls may be distributed to different agents depending on the situation. Any Automated Predictive Dialer that uses answering machine detection may now tell if the call was answered by a live person or a machine.
Our Automated Predictive Dialer combines highly accurate algorithm technology—a technology that SlashRTC has evolved and refined over 5 years. SlashRTC’s software provides excellent connectivity, best in class BPO Software Price and integration services for telephony networks. The resulting technology has proven to be compelling for contact centers of all shapes and sizes.
IVR System to generate tailored client contact experiences, Call Reporting for daily and weekly call statistics to keep track of the company's performance, and Call Recording to monitor conversations are just a few of the capabilities that come with the Automated Predictive Dialer.
If you are looking for the right contact center solutions for your organisation, get in touch with us at [email protected].
