team players and can assist
The types of remote customer service jobs
1. Remote Agent for Call Center
Long gone are the days when call center agents to work in only the call center. Although call centers remain popular, it's relatively simple to perform the same tasks from your own home. If you have an audio headset that connects to a call center, you can take care of all your household chores or travel the world and help customers over the phone.
2. Remote Customer Service Rep
Remote customer service representatives have the same responsibilities as in-house customer service representatives. They connect with customers and provide discounts as well as proactive solutions, company news as well as new products or services. The position allows for different types of virtual communication. You can do it from any location from phone to email, live chat to social networking. It is possible to work from home and reach your goals more quickly.
3. Remote Customer Support Rep
Rather than proactively contacting customers, remote customer support reps respond to customer queries and questions, and provide product and service solutions in the return. They can offer support through various channels, similar to remote customer service reps. Additionally, they enjoy the ability to work from any location, as long as they have access to a phone and WiFi.
4. Remote Chat Agent
Live chat agents offer assistance to customers and potential customers through chat. For instance you'll be able to answer customers' questions while they shop online for products or services. This is a great job for you if your remote environment is loud or distracting or you don't feel comfortable speaking directly over the phone.
5. Remote Support Engineer
Customer support engineers can provide high-quality solutions and are adept at solving any technical issues that customers might have with products or services. Technical support personnel are certified and trained in any software used by your company.
6. Remote Customer Success manager
Customer success managers work to help customers with their onboarding, account management and the execution of campaigns. They establish a close relationship with customers, and follow up with their clients regularly to ensure they continue to gain value. It is possible to complete these tasks from a distance by phone, email or video chat.
7. Remote Implementation Specialist
After a client has placed an order, the specialist who implemented it helps them to understand the product. Customers will learn how to utilize their product and avoid issues. Although the task is usually done in-office it can be accomplished remotely via telephone, email, or via video conference.
8. Remote Virtual Assistant
Remote virtual assistants are available to assist customers in various tasks. They are also able to serve as virtual personal assistants who schedule meetings and manage email correspondence with clients. This is the ideal position for someone who enjoys performing a variety of tasks each day, works closely with clients, and is working remotely.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
9. Remote Telephone Research Interviewer
They are usually employed by companies as experts in outbound calls. Interviewers for telephone research are those who contact customers on behalf of businesses to gather information on their experience. The results are compiled and used to provide important information about your customers. Since it's conducted via the phone it's easy for a telephone researcher to work at home.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
10. Remote Travel Agent
While travel agents may appear obsolete, people can still make travel arrangements on the internet. You can communicate with your travel agent via phone, email or via live chat. You can coordinate customer travels by having a basic understanding of the software of your company and a keen eye for sales.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
11. Enablement Content Specialist
Behind the scenes, an enablement content specialist supplies customer service staff with the tools they require to provide unforgettable customer experiences. They generate value during every interaction by ensuring team members are equipped with the skills and tools required to do so. These employees excel as team players and can assist their colleagues to ensure a an enjoyable customer experience.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
12. Remote Customer Success Director
The director customer success leads and manages the customer success group. They develop the customer success strategy for the business and lead the execution of the strategy. This typically includes overseeing the hiring process, working across internal departments and reporting on the success of the initiatives.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
Now that you are aware of the various jobs that require a customer support worker from home, let's take a look at the jobs in real businesses that you may consider applying for.
