Types of Remote Customer Service Jobs
1. Remote Agent for Call Center
The days of agents from call centers required to work in call centers are gone. Call centers remain well-known, but you can perform most of the same things at home. You can manage all the household chores and travel with a headset to call a call center. Customers are also guided over the phone.
2. Remote Customer Service Rep
The same duties apply for remote representatives of customer service, just as for the in-house customer service representatives. They reach out to customers to provide new services and products as well as discounts and proactive solutions. It is possible to access this job at any time, since it is limited to virtual communication. This includes phone, email and live chat. It is possible to work from home and meet your quotas more easily.
3. Remote Customer Support Rep
Remote customer support representatives do not contact customers in a proactive manner however, they can answer questions and queries. In return, they offer services or products. They are available to offer support through various channels, similar to remote customer services reps. They can also remote work from any location as long as they have WiFi and a telephone.
4. Remote Live Chat Agent
Live chat agents can provide customer or prospect support via live chat. For example, you'll often be helping customers with queries they may have when shopping on your company's website. If you find remote environments noisy or distracting, or if it is difficult to communicate over on the phone, this position could be the right one for you.
5. Remote Customer Support Engineer
Customer support engineers offer high-quality solutions, and are skilled in solving technical problems customers might have with the products or services they purchase. A background in computer systems is necessary in order to perform the duties of technical support representatives without having to go to work.
6. Remote Customer Success Manager
Customer success managers are accountable to assist customers in the implementation of their products and account management as well as campaign execution. They develop a close relationship to their customers and ensure they are always gaining value. It is feasible to do this remotely since the tasks can be completed via email, phone, and even video chat.
7. Remote Implementation Specialist
After a customer purchases a product then the role of an implementation specialist is to help them with product onboarding. This helps customers understand the product's internal functioning and to be able to avoid any technical issues. While the job is usually in-office, it is possible to call remotely and send emails or even use video conferencing.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
8. Remote Virtual Assistant
Remote virtual assistants perform a range of tasks for customers. They are able to function as online personal assistants to plan meetings, handle client emails, or even conduct research for their business. This is the perfect job for those who love performing a variety of tasks each day, and works closely with clients, and is also working remotely.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
9. Remote Telephone Research Interviewer
They are usually hired by companies to be experts in outbound calling. As an interviewer for telephone surveys you will contact customers on their behalf and inquire about their experience. You'll aggregate responses that will then provide valuable insights on your clients. It is easy for a phone interviewer to work remotely since it's done via the telephone.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
10. Remote Travel Agent
While travel agents may appear to be obsolete since more people are making travel arrangements online than they used to however, they're still around. What may have once required meetings in person can now be conducted through email, phone or live chat. A basic knowledge of the program you use, an eye for discounts and a keen interest in travel can assist you in coordinating customer travel from the at-home comforts of your home or on your vacation.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
11. Specialist in Enablement content
A content enablement specialist works behind the scenes to equip customer service staff with the resources needed to create delightful customer experience. They generate value during every interaction by ensuring team members are equipped with the tools and skills needed to create memorable customer experiences. They are excellent team players and can support their fellow teammates to generate positive customer engagement.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
12. Remote Customer Success Manager
The director of customer success manages and oversees the team for customer success. They create the organization's customer success strategy and guide the team to execute the plan. This typically involves overseeing recruitment, collaborating across departments, and reporting on the the success of projects.
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Now that you are familiar with the various jobs that require a customer support worker from home, let's take a look at some job openings in real companies you might be interested in applying to.
