The types of remote jobs in customer service
1. Remote Agent for Call Center
It is long gone that call center agents needed to work in call centers. Call centers are still popular but you can do most of the same things at home. You can handle all your household responsibilities and travel while using headsets to connect with the call center. Customers can also be guided over the phone.
2. Remote Rep for Customer Service
Remote customer service representatives are given the same duties and responsibilities as in-house employees. They interact with customers and offer discounts as well as proactive solutions, company news as well as new products or services. This position permits different types of virtual communication. It is possible to do this from any location, from phone to email, live chat and social media. It could be even easier for you to hit your quotas working remotely.
3. Remote Customer Support Rep
Remote customer support representatives respond to customers' queries and concerns and offer suggestions on products and services in return. They can offer support through a variety of channels, much like remote customer service representatives. Aside from being able to work from any place they also have access to WiFi and a telephone.
4. Remote Live Chat Agent
Live chat agents are able to provide customer or prospect support through live chat. For example, you'll often be helping customers with queries they may have when shopping on your website. If you find remote environments noisy or distracting, or if it is difficult to communicate via on the phone, this job may be for you.
5. Remote Customer Support Engineer
Customer support engineers provide high-quality solutions to customers' technical problems. A background in computer systems is necessary for the tasks of a technical support representative without ever needing to leave the office.
6. Remote Customer Success Manager
Customer success managers assist customers with product onboarding, account management and campaign execution. They develop a close relationship to their customers and ensure they always gain value. This position can also be performed remotely, as it's possible to interact with clients via email, phone, or video chat.
7. Remote Implementation Specialist
Once a customer has placed an order, the implementation specialist assists them with product orientation. Customers are taught how to utilize their product and avoid problems. Although this job is typically in the workplace, it can be done remotely via email, phone or video conference.
8. Remote Virtual Assistant
Remote virtual assistants are employed to perform various tasks for customers. They are also able to serve as virtual assistants to schedule meetings and manage email correspondence with clients. This is an ideal job for those who love working with clients and has the ability to take on different tasks each day.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
9. Remote Telephone Research Interviewer
Many companies employ individuals who are experts in calling outbound. You are a telephone interviewer and call customers to conduct surveys about their experiences. The data you gather can provide valuable information about the experiences of your clients. It is easy for a phone interviewer to work remotely since it happens over the phone.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
10. Remote Travel Agent
It could appear that travel agents are no longer needed as it is possible to book travel arrangements on the internet. But, they're still available. You can contact your travel agent online, by phone, email or via live chat. A basic knowledge of the program you use, an eye for discounts and a keen interest in travel can help you coordinate customer travel from the comfort of your home or on your next trip.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
11. Specialist in Enablement Content
An enablement content specialist works behind the scenes to equip customer service staff with the resources needed to create pleasant customer experiences. They create value through every interaction, by making sure that team members are equipped and have the skills and tools necessary to succeed. They are excellent team members who know how to support their team members to foster positive customer interaction.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
12. Remote Customer Success Manager
The director of customer success is responsible for the development and management of the customer success team. They create the organization's strategy for customer success and guide the team in implementing the plan. This typically includes overseeing the hiring process, working with internal departments, and reporting on the effectiveness of the initiatives.
7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
After you've learned about the various jobs that require you to work from home, let's take a look at job openings from real companies that you can think about applying for.
