Customer service for logistics and delivery businesses can get an edge above the rest with these key tips


When it comes to the logistics and delivery business, it’s really a challenge to manage the chemistry between customers and customer support representatives. Routing calls to the right customer support representative and vice versa can be a challenge considering the demography and the customer base. To rectify this issue organizations can use multiple virtual phone numbers.

 

So, what is a virtual number how can you get one?

 

Virtual phone numbers are phone numbers that exist independently of a physical phone line.

A single virtual number, such as a toll-free customer care number, can be routed to multiple lines or multiple virtual phone numbers and assigned to different employees. Campaigns can also be routed to a single line.

 

To get the virtual number all you need to do is select a number which can be a local number or a toll free number as per your need. Once selected, SlashRTC can integrate its interface with the organization’s CRM and route calls via your call center or the agent's phone number whichever is required. 

 

Now you can start your calling process and track calls using SlashRTC’s preloaded report call recording system.

 

To enhance the experience you can use additional SlashRTC tools such as:-

 

● Smart routing

● Capture recordings insights

● Integrate SMS and more

● Call forwarding

● Real time monitoring

● Customize business apps with our readily available APIs

 

Using these tools and multiple virtual phone numbers your logistics and delivery service will be unstoppable and fast like never before. To make this process more friendly and automated we have chatbot solutions to offer, which can assist customers over chat itself to resolve basic issues which don't require any major involvement of your customer service agents. 

 

Pros of a chatbot solution:- 

 

24x7 availability - 

Chatbot solutions can function 24x7 round the clock, being most efficient and delivering resolutions in almost no time.

 

Intelligent virtual assistants - 

Chatbots can provide personalized messages working smartly using AI and ML algorithms. By using chatbots you can avoid human errors and be more efficient and accurate.

 

Easy to set up - 

Chatbot solutions are very easy to set up with your existing website or mobile application. It can be integrated with your existing CRM or any popular CRMs.

 

For more tips on how to improve your customer service, log onto our website - www.slashrtc.com or get in touch with us at [email protected].